1. Right to Return
According to Romanian legislation, customers have the right to return products purchased online within 14 calendar days from receiving it, without needing to provide a specific reason for withdrawal.
2. Return Conditions
- The product must be returned in the same condition as it was received.
- The original packaging and all accessories must be included.
- The customer will bear the return shipping costs, except in cases where the product is defective or was delivered incorrectly.
3. Return Process
- Contact our customer support by sending an email to contact@atrakt.ro to initiate the return process.
- Follow the instructions received for shipping the product back.
4. Refund terms
The amount paid will be refunded within a maximum of 14 calendar days from the date we were informed of your decision to return the product.